Quality Improvement & Assurance

Quality Assurance Management Dashboard

Integrated QA control for inspection trends, proactive notifications, focused assessments, NCRs, audits, corrective actions, calibration, risks and lessons learned.

Open NCR

1 overdue

QC Return Rate

—

From IMM history

Open Quality Concerns

2 high priority

Corrective Action Closure

82%

Current period

Integrated Quality Intelligence

Proactive Alerts & Trends

IMM Integration: Submit and QC-return history will be analyzed by Tag + Activity to identify repeated return reasons and recurring quality concerns.

Quality Modules

Assurance & Improvement Controls

NCR Management

Raise, classify, investigate, correct, verify effectiveness and close NCRs.

Proactive Quality Notification

Notify stakeholders before recurring observations escalate to formal nonconformance.

Focused Assessment

Target repeated or high-risk concerns by area, system, discipline, equipment or activity.

Quality Audit Management

Plan audits, record findings, assign actions and track closure.

Test Instrument Control

Calibration status, expiry alerts, instrument assignment and traceability.

Best Practices

Capture verified good practices and approved benchmark installations.

Lessons Learned

Convert recurring findings and successful corrective actions into reusable lessons.

Risk & Trend Analysis

Analyze return rate, repeated reasons, NCR recurrence, aging and quality risk.

Repeated Issues / Violations

Track recurring nonconformities, repeated QC returns, violations, repeated observations and ineffective corrective actions.

Quality Improvement & Assurance

NCR Management

Control confirmed non-conformances / violations from NCR generation through corrective action, effectiveness verification, closure, recurrence review and trend analysis.

NCR Management Function	Purpose
NCR Generator	Create, save, edit, view and print formal NCR records.
NCR Register	Maintain current and historical NCR status and traceability.
Open / Overdue NCR Monitoring	Identify NCRs requiring immediate follow-up or escalation.
Corrective Action Tracking	Track correction, root cause, corrective action, responsible party and target date.
Effectiveness Verification & Closure	Verify objective evidence before final NCR closure.
Repeated Non-Conformance / Violation	Detect recurrence and reassess previous root cause and corrective-action effectiveness.
NCR Trend & Recurrence Analysis	Analyze recurring NCRs by discipline, area, system, activity, requirement and responsible team.

NCR Management

Non-Conformance Report (NCR) Generator

Create, review, view and print controlled NCR records. The NCR can be linked to RFI, IMM, ITP, drawings, specifications, equipment tags and quality concerns.

NCR No.

Date Raised

Initiator Name

Initiator Position

Initiator Department / Team

Initiator Company

Initiator Email

Discipline

Priority / Severity

Project / Area / PDM

System / Subsystem

Equipment Tag(s)

Activity No.

Source

Responsible Department

Due Date

NCR Status

Related Proactive Quality Notification (PQN)

PQN Effectiveness

PQN Issue Date

Occurrence After PQN

Occurrences Before PQN

Occurrences After PQN

Effectiveness Review Date

Effectiveness Verified By

PQN Effectiveness Evaluation / Evidence

Non-Conformance Description

Requirement / Reference

Root Cause

Correction / Immediate Action

Corrective Action

Effectiveness Verification / Closure Evidence

PQN Effectiveness Measurement: Link the NCR to the applicable proactive notification and compare occurrences before and after issuance. A recurrence after PQN is retained as evidence for effectiveness review and possible escalation.

NCR Register

NCR No.	Date	Area	Tag(s)	Description	Priority	Owner	Due	Status	Actions

NCR Management · Controlled Approval Workflow

NCR Email Routing, Review & Approval

The NCR is routed sequentially. It starts with the QC Inspector, proceeds through the configured QC approval workflow, and is released to the corrective-action department only after the final required QC approval.

NCR No.

Workflow Template

QC Inspector / Initiator

QC Inspector Email

QC Supervisor / Approver 1

QC Supervisor Email

QC Manager / Approver 2

QC Manager Email

Corrective Action Department

Corrective Action Recipient Email

Stage	From	To	Purpose	Status
1	QC Inspector	QC Supervisor	Submit NCR for review and approval	Draft / Pending Submission
2	QC Supervisor	QC Manager	Forward approved NCR for management approval	Locked — Awaiting Stage 1 Approval
3	QC Manager	Corrective Action Department	Issue approved NCR for response and corrective action	Locked — Awaiting Final QC Approval

Current Workflow Stage

Approval Status

To Recipient

Email Subject

Email Statement

Reviewer / Approver Comments

Release control: The corrective-action department cannot receive the NCR until all configured QC approval stages are approved. QC Supervisor and QC Manager stages are configurable to suit the company approval workflow.

NCR Management · Recipient Response

Recipient Corrective Action & Initial Root Cause Response

The designated NCR recipient / responsible department may provide the initial root cause, correction and proposed corrective action. The final root cause is subject to QC review, verification and acceptance.

Recipient / Responsible Person

Position

Department / Team

Recipient Email

Correction / Immediate Action Taken

Initial Root Cause — Recipient

Proposed Corrective Action — Recipient

Proposed Completion Date

Recipient Response Status

Recipient Supporting Evidence / Reference

NCR Management · QC Control

QC Review & Final Root Cause

QC reviews the recipient's initial root cause and proposed corrective action. The final root cause is completed and controlled by QC after review of the response and objective evidence.

QC Reviewer

QC Review Date

Initial Root Cause Review

Corrective Action Review

QC Review Comments

Final Root Cause — QC

Final Corrective Action — QC Verified

QC Final Review Status

Effectiveness Review Date

Quality Improvement & Assurance

Proactive Quality Notification (PQN) Management

Manage preventive quality notifications for potential violations or quality concerns requiring action before they become actual non-conformances / violations.

PQN Management Function	Purpose
PQN Generator	Create, save, edit, view and print formal Proactive Quality Notifications.
PQN Register	Maintain issued, open, under-monitoring, effective and escalated PQNs.
Preventive Action Tracking	Track action required to prevent the potential concern from becoming an actual violation.
Monitoring & Follow-Up	Monitor recurrence or development of the potential issue during the defined review period.
PQN Effectiveness Verification	Verify whether preventive action successfully avoided an actual non-conformance / violation.
PQN → NCR Escalation	Link to NCR Management only when an actual non-conformance / violation subsequently occurs.
PQN Trend Analysis	Analyze preventive notifications by discipline, area, activity, category, risk and responsible team.

Proactive Quality

Proactive Quality Notification (PQN) Generator

Generate a formal proactive notification for emerging, repeated or high-risk quality concerns before escalation to a formal NCR. Each PQN remains traceable to subsequent observations and NCRs for effectiveness measurement.

PQN No.

Revision No.

Date Issued

Initiator Name

Initiator Position

Initiator Department / Team

Initiator Company

Initiator Email

Status

Discipline

Proactive Quality Notification Register

PQN No.	Date	Area	Concern	Risk	Owner	Due	Before / After	Effectiveness	Status	Actions

Quality Improvement & Assurance

Focused Assessment

Perform a controlled assessment of selected samples from a process, activity, system, equipment group, work area or location. One Focused Assessment contains one dedicated sample/findings table. Every Negative finding requires a corresponding NCR.

Focused Assessment Function	Purpose
Focused Assessment Generator	Create a specific assessment with scope, objective, sampling basis and sampled findings.
Focused Assessment Register	Maintain one register row per assessment and recall the complete assessment record.
Findings & Evidence	Record each sampled item against relevant standard/code and project specification requirements.
NCR Linkage	Every Negative finding requires a corresponding NCR and transfers the finding to NCR Management.
Follow-up / Effectiveness	Track linked NCR status and corrective-action verification.
Closure	Close the assessment after the required assessment and linked-action controls are satisfied.

Focused Assessment

Focused Assessment Generator

Focused Assessment No.

Focused Assessment Title

Assessment Date

Discipline

Process / Activity

Area / Location

Status

Assessment Trigger / Reason

Population / Scope Size

Sampling Method

Scope

Objective

Applicable Requirements / Reference Basis

Assessment Team

Samples Assessed

Positive

Negative

NCRs Generated

Sample / Findings Table

Sample / Tag / Item	Location	Standard / Code & Clause	Project Specification & Paragraph	Assessment Criteria	Finding / Observation	Result	Evidence	NCR No.	NCR Status	Action

Finding control: Positive = no NCR required. Negative = NCR mandatory. Use Generate NCR to transfer the assessment finding, requirement, evidence, discipline and location directly to the NCR Generator.

Focused Assessment Register

FA No.	Focused Assessment Title	Discipline	Process / Activity	Area / Location	Date	Samples	Positive	Negative	NCRs	Status	Actions

Quality Improvement & Assurance

NCR Management · Repeated Non-Conformance / Violation Analysis

Use this NCR Management function when the same or substantially similar actual non-conformance / violation occurs again after a previous NCR and corrective action. This is separate from PQN, which is preventive and is used before an actual violation/nonconformance occurs.

Repeated NC No.

Current NCR No.

Previous NCR No.(s)

Recurrence Count

Discipline

Area / PDM

System / Subsystem

Equipment / Tag(s)

First Occurrence Date

Latest Recurrence Date

Responsible Department

Escalation Status

Repeated Non-Conformance Description

Requirement / Clause Violated

Previous Root Cause

Previous Corrective Action

Previous Effectiveness

Recurrence Classification

Management Review Required

Focused Assessment Required

Reason for Recurrence / Root Cause Reassessment

Revised / Additional Corrective Action

Effectiveness Verification Plan

Final Effectiveness / Closure Evidence

Repeated Non-Conformance Register

Repeated NC	Current NCR	Previous NCR(s)	Area	Non-Conformance	Recurrences	Previous Effectiveness	Owner	Status	Actions

Quality Assurance & Improvement

Repeated Issues / Violations Register

Consolidates repeated QC returns, surveillance observations, NCRs, audit findings, client observations and violations so recurring conditions can be escalated before they continue across areas, systems or equipment.

Repeated Issue No.

Issue Type

Discipline

Risk / Severity

Area / PDM

System / Subsystem

Equipment / Tag(s)

Activity No.

Occurrence Count

First Occurrence Date

Latest Occurrence Date

Responsible Team

Repeated Issue / Violation Description

Applicable Requirement / Reference

Previous Action / Why It Recurred

Recommended QA Action

Issue No.	Type	Area	Tag / Activity	Issue / Violation	Occurrences	Severity	Owner	QA Action	Status
RI-2026-001	Repeated Site Observation	PDM 216/221	Cable Tray / 3.1	Repeated missing / insufficient cable tray supports	3	High	Construction	Focused Assessment	Open

Central Register

Quality Concern Register

Concern No.

Source

Discipline

Priority

Area / PDM

System / Subsystem

Equipment Tag

Activity No.

Concern / Observation

Responsible Team

Due Date

Concern No.	Source	Area	Tag / Activity	Concern	Priority	Owner	Due	Status	Action
QC-2026-001	Site Surveillance	PDM 216/221	Cable Tray / 3.1	Repeated missing/insufficient supports	High	Construction	18-Sep-2026	Open
QC-2026-002	Material / PMI	Offshore	Banding Strap	Material verification / corrosion concern	High	Material	20-Sep-2026	Action

Corrective Action

Action & Effectiveness Tracker

Ref.	Action	Owner	Due	Effectiveness	Status
NCR-0532	Compile and submit missing documents	Document / QC	Open	Pending verification	In Progress
PQN-014	Verify cable tray supports before cable pulling	Construction	Open	Focused assessment required	Monitoring

Escalation Logic

From Trend to Assurance Action

Repeated QC Return → Proactive Quality Notification

Recurring / High-Risk Concern → Focused Assessment

Confirmed Nonconformance → NCR

Corrective Action → Effectiveness Verification → Closure → Lessons Learned